Shipping Policy

This store uses the following standards to manage orders and provide support.

Processing and transit

Orders are typically prepared in 1–2 business days. Standard transit then takes approximately 4–6 business days. Business days exclude weekends and public holidays.

Tracking and delivery help

We send a tracking number when the parcel is dispatched. If tracking stalls or a delivery appears damaged, incorrect, or incomplete, contact us promptly so we can investigate and provide the appropriate remedy.

Where we ship

We ship only to addresses within the United States. Every US order receives free standard shipping.

Contact details

Store: The Ordinary
Email: Support@theordineryj.shop
Phone: (603) 989-3473
Postal address: 1637 Pat D Arco Hwy, Rio Rancho, New Mexico, 87124, United States