Contact Us

Our store uses the following standards to manage orders and provide support.

Customer service hours

Support is available Monday to Friday, 9:00 AM–5:00 PM local time. Urgent delivery concerns should include the tracking number and a concise description of the issue.

How to reach us

Contact us with inquiries about orders, delivery, returns, exchanges, payments, accessibility, or privacy. Include an order number when applicable, but do not send full payment-card details.

Contact details

Store: The Ordinary
Email: Support@theordineryj.shop
Phone: (603) 989-3473
Postal address: 1637 Pat D Arco Hwy, Rio Rancho, New Mexico, 87124, United States